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ALARM RECEIVING CENTRE - ARC

EN 50518:2019

24/7 MONITORING SERVICE

EN 50518: 2019 - HIGHEST EUROPEAN STANDARD

The MYNET Security ARC is at the centre of the MYNET Security Proactive Video Monitoring service. It is the epicentre of all monitoring activity. The advanced detection software employed behind high-quality IP cameras ensures that any human movement on your property is viewed live, challenged with a personalised audio warning, and responded to in accordance with your customised protocol.
Our Monitoring Centre is built in accordance with the EN 50518:2019 standard — the highest standard in Europe for remote monitoring and alarm receiving centers. EN 50518:2019+A1:2023 aims to ensure that ARCs are robust and resilient, so they always initiate timely and appropriate response actions.

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BUILT TO WHITSTAND  EXTREME SITUATIONS

EN 50518:2019

The ARC is enclosed by a concrete shell, indicating a robust and durable construction that adds an extra layer of security. This concrete shell serves as a physical barrier, enhancing the protection of the contents within.

The single entry and exit point through an airlock double door system further reinforces the controlled access to the ARC. An airlock system is designed to prevent the simultaneous opening of both doors, minimizing the risk of unauthorized access, maintaining a controlled environment, and potentially providing an added layer of security against external elements like dust or contaminants.

An Alarm Receiving Centre (ARC) built to withstand extreme situations, in accordance with EN 50518 standards, incorporates resilient design principles and robust construction.

Internally, the ARC is equipped with state-of-the-art technology and redundant systems to ensure continuous operation during power outages or technical failures. 

ARC RESPONSE TIMES IN 2023 

CCTV 

7.2

SECONDS

INTRUDER

3.8

SECONDS

FIRE

2.7

SECONDS

PANIC

2.8

SECONDS

24/7 MONITORING

INTELIGENT SOFTWARE INDENTIFIES A THREAT

The Mynet Security Platform connects to the video surveillance system, now including advanced CCTV Monitoring System, accompanied by the use of computer vision software analytics to detect unauthorised activity. Once unauthorised activity is detected, within seconds an alert is sent to an intervention specialist at the Alarm Receiving Centre (ARC).

LIVE AUDIO

WARNING IS GIVEN

An intervention specialist speaks directly to the intruder with a live audio warning during the Live CCTV Monitoring process, advising they leave the premises immediately.  In 98% of cases, the live warning stops the criminal from proceeding. In the small number of cases where they are not deterred, the intervention specialist escalates the response.

TRAINED PROFESSIONALS

INCIDENT REPORTING IN 24 HOURS

Our monitoring agents undergo rigorous training to meet the highest industry standards, ensuring they are experts in their field. With unwavering dedication and expertise, our team is committed to ensuring that no activation goes unnoticed, providing comprehensive and reliable monitoring to safeguard your interests.

OUR COMMITMENT TO EXCELLENCE

We take pride in our commitment to industry excellence and regulatory compliance. We are certified by the SSAIB (Security Systems and Alarms Inspection Board) and licensed by both the PSA (Private Security Authority) and PSIRA (Private Security Industry Regulatory Authority)

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REDUNDANCY AND RELIABILITY

At MYNET, we place an unwavering emphasis on redundancy and reliability to ensure the continuous and dependable operation of our Alarm Receiving Centre (ARC). Our commitment to providing an uninterrupted service extends to multiple aspects:

Redundant Power Supplies: Our ARC is equipped with backup power supplies, ensuring that our operations remain unaffected even in the event of a power outage or electrical failure. 

Robust Communication Channels: To fortify our communication capabilities, we have implemented redundant and diverse communication channels.

Backup Systems and Failover Mechanisms: In addition to redundant power and communication, our ARC features comprehensive backup systems and failover mechanisms.

Uninterrupted Surveillance: Redundancy is not just a precaution for us; it's a proactive measure to ensure uninterrupted surveillance.

Regular Testing and Maintenance: To maintain the highest level of reliability, we conduct regular testing and maintenance of all redundant systems.

DISASTER RECOVERY

MULTIPLE LOCATIONS

One location is not enough to ensure continuity of service, so in order to provide uninterrupted security to our clients we have two Control Rooms, one located in IRELAND and the other located in SOUTH AFRICA

 

Each has the ability to take over the monitoring requirements of the other. This ensures full disaster recovery based on:

  • Geo-diverse locations

  • Using a separate electrical grid

  • Connected to separate network infrastructure

  • Using a separate telecommunication system


All of the above gives our customers confidence in continued service during crisis and are integral to an effective disaster recovery plan.

IRELAND

SOUTH AFRICA

UNITED KINGDOM

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