Matthew Mogale, Big Storage, Elton James, MYNET Security

MYNET Security Case Study: Big Storage

BACKGROUND

Big Storage, one of South Africa’s premier providers of modern, secure self-storage facilities, was seeking a security partner that could match their commitment to customer trust and operational excellence. While their physical infrastructure was state-of-the-art, they required a monitoring solution that was not only responsive but proactive—identifying threats and engaging with the Big Storage team before incidents could escalate.

A critical component of the deployment was the close coordination between MYNET Security and Big Storage’s existing security installation company. This partnership ensured that the hardware installed was suitable and optimized to provide the best monitoring solution possible.

The Challenge: Moving Beyond Reactive Security

In the self-storage sector, the core business promise is the safekeeping of clients' valuable belongings. Big Storage had invested heavily in physical security infrastructure, but their previous monitoring solutions were often slow to notify and lacked detailed, real-time engagement. This created an operational gap: the reliance on delayed incident reports rather than proactive intervention.

Big Storage needed a solution that would:

Provide 24/7, monitoring across all their facilities
Guarantee a seamless onboarding process.
Offer instant escalation of incidents to key holders upon detecting suspicious activity.
Reinforce their brand reputation for safety and reliability in a highly competitive market.

Partnering with MYNET Security has been one of the simplest and most impactful decisions we’ve made. Their setup process was seamless, and their team is consistently proactive, engaging with us at the very first sign of any suspicious activity. In the self-storage industry, we’re entrusted with the safekeeping of our clients’ belongings, so having a partner who shares our commitment to a safe and secure storage experience is invaluable. MYNET truly embodies that standard.

Matthew Mogale, General Manager, Big Storage

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THE SOLUTION:

MYNET Security implemented its Proactive Off-Site CCTV monitoring across all three of Big Storage existing facilities and by working hand in hand with Big Storage's security installation company, helped design a world class monitoring solution for Big Storage's new site in Cape Town CBD.

Integrated Monitoring Platform: MYNET integrated its advanced monitoring software with Big Storage’s existing camera and access control systems, creating a unified, intelligent overview of the entire premises.
Pro-Active Alerting: Unlike traditional alarm monitoring or live viewing of cameras, MYNET utilizes AI-enabled CCTV cameras that detects intruders and presents the event to one of our operators who then escalates based on the site specific protocol.
Seamless Onboarding: The MYNET team executed a zero-downtime transition, ensuring the monitoring system was brought online with minimal disruption to daily operations or client access.
Dedicated Response Protocols: Customized Standard Operating Procedures (SOPs) were established to ensure rapid, compliant action in line with South African security and law enforcement requirements.

THE RESULTS

The partnership with MYNET Security resulted in immediate, tangible benefits for Big Storage, giving them and their customers piece of mind that their valuables are being protected 24/7 by the highest certified control room in South Africa.

98% Reduction in False Alarms: Advanced detection technology dramatically cut down on unnecessary call-outs and system checks, improving team efficiency.
Enhanced Operational Focus: By outsourcing the monitoring of the security system to MYNET's expert team, Big Storage management could refocus their efforts entirely on facility upkeep and client service delivery.
Strengthened Customer Assurance: The partnership allowed Big Storage to confidently market their security as "proactive and continuously monitored," strengthening the foundational promise of their business.

Big Storage's new branch in Cape Town CBD, District 6

We’re proud to support partners who take security as seriously as we do. Our team is committed to staying proactive so you can stay focused on delivering a safe, reliable experience for your customers. We appreciate the trust you’ve placed in Mynet Secueity.

Elton, Sales Director, MYNET Security

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